Frequently Asked Questions
Do you offer international shipping?
We currently ship to select countries to ensure that our unique jewellery pieces can reach you securely via international courier.
Can I track my order?
Yes, once your order is shipped, we will provide you with tracking information via email. You can use this tracking information to monitor the progress of your shipment.
What metals are your jewelry pieces made of?
Our jewellery pieces are made of high-quality materials such as 9k, 14k, and 18K, White, Yellow and Rose gold, and platinum.
Can I customise a jewellery piece?
Yes, we offer customisation options. Please contact our customer support team to discuss your specific requirements.
What is your return policy?
We take pride in our meticulously crafted bespoke pieces, and we strive to ensure your utmost satisfaction. However, if you encounter any manufacturing defects, we offer a 7-day return policy. If you are not completely satisfied with your purchase, you may return it within 7 days for a refund or exchange. Please refer to our detailed return policy for step-by-step instructions on initiating the return process.
Are your gemstones genuine?
All our gemstones are genuine and ethically sourced, meeting our high-quality standards. We carefully handpick each gemstone, ensuring its authenticity and beauty. Our commitment to responsible sourcing guarantees that you can enjoy our jewellery with confidence, knowing that the gemstones have been obtained ethically and sustainably.
Are your Gemstones certified?
Yes, our Gemstones are carefully evaluated and certified by independent gemological labs in Sri Lanka, renowned for their expertise in the field. This certification ensures you peace of mind and confidence in your purchase.
Do you provide a warranty for your products?
Yes, we provide a warranty for manufacturing defects on all our jewellery pieces. The duration of the warranty may vary depending on the product. Please refer to the product description or contact our customer support for more details.
How can I clean and care for my jewellery?
We recommend following the care instructions provided with each jewellery piece. Generally, it’s best to avoid exposing your jewellery to harsh chemicals and to clean it with a soft cloth. For more information, refer to our jewellery care guide.
Can I request a gift-wrapping service?
Yes, we offer gift-wrapping services for a nominal fee. You can select this option during the checkout process.
How can I contact your customer support team?
You can reach our customer support team by email at hello@nowgemjewellers.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
Can I make changes to my order after it has been placed?
We understand that sometimes changes are necessary. Please contact our customer support team as soon as possible, and we will do our best to accommodate your request, depending on the status of your order.
Do you offer engraving services?
Yes, we provide engraving services for select jewellery pieces. The availability and details of engraving options can be found on the product page or by contacting our customer support team.
Are your jewellery pieces hypoallergenic?
Our jewellery pieces are made with hypoallergenic materials and undergo rigorous quality control processes. However, individual sensitivities can vary, so we recommend checking the product descriptions for any specific allergy-related information.
Can I visit your store in person?
Certainly! Our store is conveniently located at No. 7B, 8th Lane, Colombo 3, Sri Lanka. To ensure that we provide you with a personalised and exceptional experience, we kindly request that you book an appointment through our website or contact us via Call/WhatsApp before your visit. This way, we can make the necessary arrangements and dedicate our attention to your specific needs. We look forward to welcoming you to our store and assisting you in finding the perfect jewellery piece.
Do you offer resizing services for rings?
Yes, we provide ring resizing services for most of our rings. Please reach out to our customer support team to discuss the specific resizing requirements.
What if I receive a damaged or defective product?
We apologise for any inconvenience. If you receive a damaged or defective product, please contact our customer support team immediately, and we will assist you in resolving the issue promptly.
Are your gemstones treated or enhanced in any way?
Some gemstones undergo internationally accepted treatments or enhancements to improve their appearance or durability. We disclose any treatments or enhancements on our product pages, ensuring full transparency with our customers.
Can I request a rush delivery for my order?
We understand the urgency of certain occasions. Please contact our customer support team, and we will do our best to accommodate your request for a rush delivery, if feasible. Additional fees may apply.
Do you offer repair services for jewellery?
Yes, we provide repair services for jewellery purchased from Nowgem Jewellers. Please reach out to our customer support team with details about the repair needed, and we will guide you through the process.
Can I cancel my order?
If you need to cancel your order, please contact our customer support team as soon as possible. If the order has not been processed or shipped, we will assist you in cancelling it. However, please note that once an order has been shipped, it cannot be cancelled.
Can I request a different gemstone for a particular jewellery design?
In most cases, we can accommodate requests for alternative gemstones. Please contact our customer support team, and we will assist you in customising your desired jewellery piece.
What is the difference between 14K and 18K gold?
The difference lies in the gold content. 14K gold contains 58.3% pure gold, while 18K gold contains 75% pure gold.
Do you offer jewellery maintenance services?
Yes, we provide jewellery maintenance services such as cleaning, polishing, and prong tightening. Contact our customer support team for more details and associated fees.
Nowgem Jewellers is a heritage brand from Sri Lanka, dedicated to building lasting relationships globally. We specialize in creating bespoke jewellery that blends traditional artistry with modern craftsmanship, celebrating life's cherished moments with timeless elegance.
Shop
- Rings
- Bracelets & Bangles
- Pendants
- Necklaces & Chains
- Earrings
Information
- Terms & Conditions
- Shipping & Delivery
- Warranty
- Jewellery Care
- FAQ
Contact Us
- + 94 11 2555648
- + 94 11 2555416
- +94 (0) 766 347 347
- hello@nowgemjewellers.com
Shop
- Rings
- Bracelets & Bangles
- Pendants
- Mecklaces & Chains
- Earrings
Information
- Terms & Conditions
- Shipping & Delivery
- Warranty
- Jewellery Care
- FAQ
Contact Us
- + 94 11 2555648
- + 94 11 2555416
- +94 (0) 766 347 347
- hello@nowgemjewellers.com
