Welcome to Nowgem Jewellers. These Terms and Conditions govern your engagement with our platform and bespoke services. By accessing our website or commissioning our artisans, you consent to be bound by the following policies.
Platform Use & Content Accuracy
The content curated on the Nowgem Jewellers website is intended for inspiration and general information. While we dedicate immense effort to ensuring total accuracy, we cannot guarantee that every detail is entirely error-free. Your utilization of any materials on this platform is done at your own risk.
Intellectual Property & Design Rights
All visual and written content—including CAD designs, bespoke sketches, brand logos, high-resolution imagery, product descriptions, and video media—is the exclusive intellectual property of Nowgem Jewellers, protected by international copyright laws. The reproduction, distribution, or unauthorized adaptation of our designs or website content without prior written consent is strictly prohibited.
Product Representation & Valuation
We strive to display our fine jewellery with the utmost accuracy. However, given the organic, natural variations in Ceylon Sapphires and the nuances of digital screen calibration, slight variations in color or scale may occur. We reserve the right to rectify any errors regarding product descriptions or pricing without prior notice. All listed prices exclude applicable taxes, international duties, and shipping fees unless otherwise specified.
Order Fulfillment & Payments
By initiating an order, you confirm you possess the legal authority to enter into a binding contract. All commissions and orders are subject to material availability and final acceptance by our team. We reserve the right to decline or cancel orders due to suspected fraudulent activity, pricing inaccuracies, or gemstone sourcing constraints.
Governing Law & Liability
To the fullest extent permitted by law, Nowgem Jewellers and its affiliates shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our digital platform or physical products. These Terms and Conditions are governed in accordance with the laws of Sri Lanka.
